YYC Medical Aesthetics ("we," "us," or "our") is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Health Information Act (HIA). This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website or receive services at our clinic.
1. Information We Collect
We collect personal and health information only as necessary to provide safe, high-quality medical aesthetic services. This may include:
- Full name, date of birth, and contact information (phone, email, address)
- Health history, medications, allergies, and treatment records
- Photographs taken before and after procedures (with your written consent)
- Booking and payment records
- Website usage data (via cookies and analytics tools, see Section 6)
2. How We Use Your Information
Your information is used exclusively for legitimate clinical and business purposes, including:
- Assessing your suitability for treatments and providing safe, effective care
- Scheduling, confirming, and following up on appointments
- Processing payments and maintaining billing records
- Communicating important health and safety information
- Sending appointment reminders or promotional communications (only with your consent; you may opt out at any time)
- Complying with legal and regulatory obligations
3. Health Information & Consent
All health information collected at YYC Medical Aesthetics is treated as confidential health information under the Alberta Health Information Act. We will not use or disclose your health information for any purpose other than your direct care without your express written consent, except as required by law.
Before and after photographs are only collected with your signed consent. You may withdraw consent for photograph use at any time by contacting us in writing.
4. Disclosure of Information
We do not sell, rent, or trade your personal information. We may share information in limited circumstances:
- With referring or collaborating healthcare providers involved in your care
- With our booking and payment software providers, under strict data processing agreements
- As required by law, court order, or regulatory authority
- In a medical emergency, to protect your health or safety
5. Data Retention
Patient health records are retained for a minimum of 10 years following your last visit, in compliance with Alberta's Health Professions Act and applicable professional standards. Non-clinical personal information (e.g., marketing preferences) is retained only as long as necessary for its original purpose.
6. Cookies & Website Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use the site. This data is aggregated and anonymized. It does not identify you personally. You can disable cookies in your browser settings at any time.
7. Data Security
We use administrative, physical, and technical safeguards to protect your information from unauthorized access, disclosure, or loss. Our booking platform uses industry-standard encryption. Access to patient records is restricted to authorized staff only.
8. Your Rights
Under PIPEDA and the HIA, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent for non-essential uses of your information
- File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta
To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party sites (e.g., our booking platform, social media). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
For privacy-related questions, access requests, or concerns, please contact:
- YYC Medical Aesthetics (Privacy Officer)
- 1843 Cornerstone Blvd. NE, Calgary, AB T3N 2L4
- 250-408-4087
- [email protected]